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Shipping

Q. How much will I pay for shipping?

A. Orders that are $55.00 or more and that are 55 lbs. or less, ship free. For orders that are under $55.00 or over 55 lbs., the shipping charge is $3.95 plus $0.40 per pound.  The View Cart option at the top of your screen provides an option to figure the exact shipping amount on an order, prior to checkout.  Please click here to view our complete Shipping and Handling policies.

Q. What carrier do you use for shipping and what services are available?

A. We ship via UPS. Please click here to view our complete Shipping policies.

Q. Where will my order ship from?

A. We ship items from 52 nationwide warehouses. Items ship from the closest warehouse with adequate inventory levels to fulfill an order.

Q. How long will it take to receive my order?

A. Most orders ship within 48 hours. Shipping generally takes 1 - 5 business days. Therefore, you can expect your order in approximately 3 - 7 business days.

Q. How can I get a tracking number for my order?

A. A tracking number will be e-mailed to you once your order has shipped. Please remember that orders ship within 48 hours. In addition, if you ordered multiple items, you may receive multiple tracking numbers.

If you did not receive a tracking number and you placed your order more than 48 hours ago, please contact Customer Service.

Q. Do you ship to home addresses?

A. Yes, we ship to home addresses and there is no extra charge to do so.

 

Orders

Q. Do you only sell to businesses?

A. No, we offer the same great industrial, competitively priced products to businesses, governments and consumers.

Q. How do I contact you if I have a question or need further assistance?

A. We offer several contact methods. We recommend using Live Chat to contact us. It is the quickest and most effective way for us to assist you. Please click here to see a complete list of contact options.

Q. Can I place my order via telephone or fax?

A. Yes. You may call us toll-free at (800) 765-6510 or fax your order to (800) 765-5103.

Q. Can I return an item?

A. We do accept returns on most products. Please click here to see our complete return policy.

Q. What is your back order policy?

A. We rarely experience back orders. However, from time to time they may occur and you will be notified within 24 hours of placing your order. Please click here to see our complete back order policy.

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Updated: Wednesday, July 30, 2008